Terms and Conditions

Last Updated: 11 May 2026 | Effective Date: 11 May 2026

1. Introduction

These Terms and Conditions (“Terms”) govern the use of services provided by Global Gate Homes UK Ltd (“we”, “us”, “our”, “the Company”). By engaging our services, you (“the Client”, “you”) agree to be bound by these Terms.

Company Information:
Global Gate Homes UK Ltd
Company Registration Number: 17131309
Registered Office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@globalgatehomes.co.uk
Phone: +44 20 3769 1992

2. Definitions

• “Services”: Property maintenance, construction, electrical, carpentry, renovation, and related services we provide.
• “Client”: The individual or entity engaging our services.
• “Project”: Any work or service undertaken by us for the Client.
• “Quote”: Written estimate of cost provided by us.
• “Contract”: The agreement between us and the Client.

3. Our Services

Global Gate Homes UK Ltd provides property maintenance and construction services across London, Cambridge, and Milton Keynes, including:

• Electrical work and installations
• Carpentry and joinery
• General property maintenance
• Small renovation works

Important: We are the main contractor responsible for all projects. We manage every aspect of project delivery including planning, materials, supervision, and quality control. Specialist work may be performed by skilled tradespeople who operate under our direct supervision and quality standards.

4. Quotes and Estimates

4.1 Free Quotes

We provide free, no-obligation quotes for all projects. Quotes are based on the information provided by the Client and any site assessment conducted by us.

4.2 Quote Validity

Quotes are valid for 30 days from the date of issue, unless otherwise stated.

4.3 Variations

Any changes to the original scope of work after acceptance may result in additional costs. We will provide a written variation quote before commencing additional work.

5. Acceptance and Contract Formation

A binding contract is formed when:

• The Client accepts our written quote, AND
• The Client pays the agreed deposit (where applicable), OR
• We commence work with the Client’s authorisation

6. Payment Terms

6.1 Pricing

All prices are quoted in British Pounds (GBP). VAT may apply where the Company is VAT registered.

6.2 Payment Schedule

• Small jobs (under £500): Full payment on completion
• Medium projects (£500–£3,000): 30% deposit on booking, 70% on completion
• Large projects (over £3,000): 30% deposit, 40% on commencement, 30% on completion

6.3 Payment Methods

We accept payment by:

• Credit/Debit Cards (via secure payment processor)
• Bank Transfer (BACS)
• Direct Debit (for service contracts)

6.4 Late Payment

Invoices are due within 14 days of issue. Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, plus reasonable recovery costs.

7. Cancellations and Refunds

7.1 Cooling-Off Period (Consumer Rights)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of contract formation, provided work has not yet commenced.

7.2 Cancellation Fees

• More than 7 days before scheduled work: Full refund minus £25 administration fee
• 3–7 days before scheduled work: 50% refund
• Less than 3 days before scheduled work: No refund (materials and labour committed)

7.3 Quality Issues

If our work does not meet the agreed standards, we will rectify the issue at no additional cost. Significant defects may be subject to a partial or full refund considered case by case.

8. Our Obligations

We undertake to:

• Provide services with reasonable care and skill
• Use suitable materials of merchantable quality
• Complete work within agreed timeframes (subject to circumstances beyond our control)
• Comply with applicable UK building regulations and standards
• Maintain Public Liability Insurance throughout the engagement
• Provide clear communication about project progress

9. Client Obligations

The Client agrees to:

• Provide accurate and complete information about the project
• Allow reasonable access to the property for our team
• Provide adequate facilities (power, water) where reasonable
• Make payments in accordance with these Terms
• Not interfere with our work or contractors
• Notify us promptly of any concerns

10. Materials and Equipment

Unless otherwise agreed:

• We will supply all necessary materials
• Material costs are included in the quote
• Specialist or premium materials may be quoted separately
• Risk in materials passes to the Client upon delivery to site

11. Health and Safety

We comply with all UK health and safety regulations including:

• Construction (Design and Management) Regulations 2015 (CDM 2015)
• Health and Safety at Work etc. Act 1974
• Electricity at Work Regulations 1989

We may halt work if we identify safety risks. Any additional costs to remedy unsafe conditions will be discussed with the Client.

12. Insurance

We maintain comprehensive Public Liability Insurance. Details are available on request. The Client is responsible for their own contents and buildings insurance.

13. Warranty and Guarantees

13.1 Workmanship Guarantee

We guarantee our workmanship for 12 months from project completion against defects arising from poor workmanship.

13.2 Materials Warranty

Materials carry the warranties of their manufacturers. We will provide manufacturer documentation where applicable.

13.3 Exclusions

Warranties do not cover:

• Normal wear and tear
• Damage caused by misuse or accident
• Modifications by third parties
• Pre-existing structural issues not disclosed

14. Limitation of Liability

Subject to applicable law:

• Our total liability shall not exceed the contract value for the specific project
• We are not liable for indirect, consequential, or special damages
• Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud

Note: These limitations do not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.

15. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Weather conditions
• Material shortages
• Strikes or industrial action
• Pandemic-related restrictions
• Government regulations or actions

16. Intellectual Property

All designs, plans, and specifications produced by us remain our intellectual property unless otherwise agreed in writing.

17. Confidentiality

We will treat all information about the Client’s property and project as confidential, except where disclosure is required by law or for service delivery.

18. Disputes and Complaints

18.1 Initial Resolution

Please contact us first to attempt informal resolution of any complaints.

18.2 Formal Complaints

Submit formal complaints in writing to info@globalgatehomes.co.uk. We will respond within 10 working days.

18.3 Alternative Dispute Resolution

If unable to resolve informally, you may refer disputes to a relevant ADR scheme.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

21. Changes to Terms

We may update these Terms from time to time. The version applicable to your project is the one in effect at the time of contract formation.

22. Contact Us

Global Gate Homes UK Ltd

📍 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

📧 Email: info@globalgatehomes.co.uk

📞 Phone: +44 20 3769 1992

Company Registration: 17131309