Last Updated: 11 May 2026 | Effective Date: 11 May 2026
1. Introduction
Global Gate Homes UK Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request our services, or interact with us in any way.
This policy is in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Global Gate Homes UK Ltd
Company Registration: 17131309
Registered Office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Information You Provide Directly
- Contact details: Name, email address, phone number, postal address
- Project details: Property type, project description, service requirements
- Communication records: Emails, messages, and other correspondence with us
- Quote requests: Information submitted through our enquiry forms
2.2 Information We Collect Automatically
- Technical data: IP address, browser type, device information
- Usage data: Pages visited, time spent on pages, navigation patterns
- Cookies: See our Cookie Policy for details
2.3 Information for Subcontractors
If you apply to join our subcontractor network, we additionally collect:
- Identity documents (passport, driving licence)
- National Insurance number and UTR number
- Right to Work verification details
- Trade qualifications and certifications (CSCS, NVQ, etc.)
- Insurance documentation
- References and project history
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and deliver our property maintenance and construction services
- To respond to your enquiries and provide quotes
- To manage projects and coordinate with our team
- To process payments and issue invoices
- To verify subcontractor credentials and Right to Work status
- To send service-related communications
- To improve our website and services
- To comply with legal obligations (HMRC, Companies House, etc.)
- To prevent fraud and ensure safety
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance: To fulfil our service agreements with you
- Legitimate interests: To run our business effectively and improve our services
- Legal obligation: To comply with UK laws and regulations
- Consent: Where you have given explicit permission (e.g., marketing communications)
5. Information Sharing
We do not sell your personal information. We may share your data with:
- Our subcontractors: Only the information necessary to complete your project
- Service providers: Payment processors (Stripe), email services, hosting providers
- Professional advisers: Accountants, lawyers, insurers when necessary
- Government authorities: HMRC, Home Office (for Right to Work checks), Companies House
- Legal requirements: When required by law or court order
All third parties are required to respect the security of your data and treat it in accordance with the law.
6. Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Secure servers and encrypted connections (SSL/TLS)
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
- Secure data storage systems (Airtable, encrypted databases)
7. Data Retention
We retain your personal data only for as long as necessary:
- Quote enquiries: 12 months from last contact
- Active customer records: Duration of business relationship + 6 years (HMRC requirement)
- Subcontractor records: Duration of engagement + 6 years
- Financial records: 6 years (UK tax law requirement)
- Marketing data: Until consent is withdrawn
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: Request a copy of the data we hold about you
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data (“right to be forgotten”)
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a portable format
- Right to object: Object to certain types of processing
- Right to withdraw consent: Withdraw consent at any time (where consent is the basis)
To exercise any of these rights, please contact us using the details below.
9. Cookies and Tracking
Our website uses cookies and similar technologies. For detailed information, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
11. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children.
12. International Transfers
Your data is primarily stored within the UK and EU. Some service providers (e.g., cloud services) may transfer data internationally. We ensure appropriate safeguards are in place when this occurs.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated to you directly where possible.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
15. Contact Us
Global Gate Homes UK Ltd
📍 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
📧 Email: info@globalgatehomes.co.uk
📞 Phone: +44 20 3769 1992
Company Registration: 17131309